Since all products and services offered by Printed Boxes Wholesale are custom-made according to customer specifications, customers must notify us if the delivered products are defective or do not match the approved requirements.
Any issue must be reported to support@printedboxeswholesale.com within 3 business days of receiving the order.
A chargeback is not an acceptable method for resolving order disputes. If the defect is determined to be the responsibility of Printed Boxes Wholesale, we will provide a free reprint of the original order. All claims are reviewed and evaluated by our management team.
Customers may be required to return the complete order within 7 business days at their own expense, along with documentation of the defect and clear digital photographs, so that the order can be inspected and reprinted correctly.
If the issue is found to be caused by customer-approved artwork, specifications, or other customer-related errors, a refund may only be considered after the printed products are returned. Any approved refund will be subject to deductions for setup, production, shipping, and other applicable costs.
For refund or reprint requests, please contact us at support@printedboxeswholesale.com.